What is NASA Access Launchpad?
The NASA Access Launchpad, also called "Launchpad," is an online service that you can use to log into many applications, such as IdMAX and SATERN, with a single account.
Whom do I contact for help?
For help, contact the NASA Information Support Center (NISC) at 1-866-419-6297 or you may send an email to MSFC-DL-HelpdeskMSFC@mail.nasa.gov
I am a first time user; what is my user profile and how can I create one?
Your NASA user profile consists of an Agency User ID (AUID), a specific password, and your completed set of answers to security questions. Having a user profile allows you to access many NASA applications.
You will be able to create your profile after your identity has been created and activated. When that process is completed you will have received an email with instructions for setting up your profile and other necessary actions such as SATERN training.
If you are not currently logged in, to create your profile just click the "First Time User?" button at the top of this page and follow the instructions; alternatively you can also go directly to https://id.nasa.gov/uss/ProfileCreate.uss.
What is my Agency User ID and what if I don't remember it?
An Agency User ID (AUID) is your user ID for many NASA applications. It is unique across the entire Agency (no one else has the same ID).
If you do not remember your Agency User ID, just go to https://id.nasa.gov. On the Launchpad log in page, select "Retrieve Agency ID" in the header and enter the requested information to have it emailed to you. You can also go directly to https://id.nasa.gov/uss/AUIDRetrieval.uss.
What password do I use to log into Launchpad?
Your Launchpad password is setup after your profile creation. This is not the same password as your desktop log in. Ensure it is a unique one that you will remember.
What if I forgot my password?
If you have forgotten your password, go to https://id.nasa.gov and select the "Expired/Forgotten Password" from the header to answer your security questions and reset it. You can also go directly to https://id.nasa.gov/uss/PasswordReset.uss.
How can I update my profile?
To update your profile, such as editing security answers and questions, go to https://id.nasa.gov/. Once you are logged in, click the "My Login" button and select an option from the drop-down menu.
Can I update my personal information, like my email address, through Launchpad?
No, you cannot use Launchpad for updating personal information. Instead, go to the NASA Identity User Self Service at https://id.nasa.gov. There you can edit your information such as email address, phone number, display name, common name and more.
How do I request an RSA SecurID token?
You, or your sponsor, need to submit a NAMS request for application "Agency RSA SecurID Token".
What is an RSA Passcode?
The RSA passcode is a combination of your personal PIN + the code displayed on your token.
What if I forgot my RSA SecurID PIN?
If you have forgotten your PIN, please call the Enterprise Service Desk (ESD) at 1-877-677-2123.
What if my RSA SecurID token log in fails?
Ensure you are entering your PIN correctly. And do not reuse the same token code twice; the codes are one time use.
If you have entered your RSA passcode incorrectly too many times your account may be locked. An email is sent to the primary registered email address on file when this occurs. Should you receive the locked notice, please call the Enterprise Service Desk (ESD) at 1-877-677-2123.
What if my Agency User ID log in fails?
Passwords are case sensitive and must match exactly what is set on your account. Ensure you do not have caps lock on and the password being entered is the one you setup for the account.
If you continue to receive the error, it is possible your account has been locked due to too many failed attempts. When this occurs, you can log in with an RSA SecurID token or smartcard, wait some time and try again, or reset your password by going to https://id.nasa.gov and selecting "Expired/Forgotten Password" link from the Launchpad log in page.
What can I do if my smartcard log in fails?
Remove and reinsert your smartcard into the card reader, restart the web browser, and try the log in again.
If you have forgotten your PIN, the smartcard is damaged, or you need further assistance, please call the NASA Information Support Center (NISC) at 1-866-419-6297.
If using Firefox, install the latest NASA Firefox Configuration Extension from here: https://etads.nasa.gov/current/firefox.html. The extension will configure certificate trust and browser settings required for smartcard authentication. If the NASA Firefox Configuration Extension was already installed, try to re-run the automatic recommended configuration. This corrects many Firefox configuration issues. To run the setup, from the Firefox menu, go to "Add-ons" > "Extensions" > Find the NASA extension and click on its button for Options (Preferences if Mac). On the "Recommended" tab, click "Set NASA Recommended Firefox Configuration". Follow the prompts, restart Firefox, then insert the card and try Launchpad again.
Why is my access limited if I don't use a smartcard or RSA SecurID token?
Using one of the available two-factor methods of smartcard (preferred) or RSA SecurID token requires not only a PIN (something you know) but a physical device (something you have). This provides added security for the account and allows certain additional functions within some applications.
How do I use my smartcard?
The computer you are using to log in must be equipped with a card reader and configured with the required software, such as ActivClient.
Insert your smartcard firmly into the card reader and select the smartcard log in option from the log in page. If you are already authenticated with another method such as RSA or Agency User ID and Password, go to https://id.nasa.gov/uss/Launchpad.uss and select the link to increase your access level.
I have a non-NASA federal smartcard. Can I use it to log in?
Non-NASA federal smartcards can be used for log in. In order to use the card you will need to go through the credential registration process. To initiate this please contact the security office.
Which internet browsers are supported?
Current vendor supported versions of the following browsers are supported:
IE, Chrome, Firefox ESR with NFCE
Safari, Chrome, Firefox ESR with NFCE
Firefox with NFCE
PIV support requires that NASA specified smartcard middleware is installed on the system. For more information on smartcard middleware and browser dependencies, please refer to the End User standards information located on the NASA ETADS site: https://etads.nasa.gov/browser-configurations/.
What is the best way to bookmark Launchpad?
If you would like to log into an application that uses the Launchpad log in, you should bookmark the application URL, e.g., https://inwiki.nasa.gov. That way, you can visit it directly.
Do not bookmark the Launchpad URL.
What is Single Sign On (SSO) and how do I enable it?
Single Sign On, SSO, is a mechanism that utilizes your smartcard login to a NASA desktop to also access Launchpad-enabled applications. This allows you to bypass the Launchpad login screen when going to applications (you will not be required to enter your credentials). Currently, SSO is only available when you are on a NASA Windows computer while connected to the NASA internal network and the smartcard is used for system login.