Launchpad FAQ

The NASA Access Launchpad, also called "Launchpad," is an online service that you can use to log into many applications, such as IdMAX and SATERN, with a single account.
For help, contact the NASA Information Support Center (NISC) at 1-866-419-6297 or you may send an email to

Your NASA user profile consists of an Agency User ID (AUID), a specific password, and your completed set of answers to security questions. Having a user profile allows you to access many NASA applications.

You will be able to create your profile after your identity has been created and activated. When that process is completed you will have received an email with instructions for setting up your profile and other necessary actions such as SATERN training.

If you are not currently logged in, to create your profile just click the "First Time User?" button at the top of this page and follow the instructions; alternatively you can also go directly to

An Agency User ID (AUID) is your user ID for many NASA applications. It is unique across the entire Agency (no one else has the same ID).

If you do not remember your Agency User ID, just go to On the Launchpad log in page, select "Retrieve Agency ID" in the header and enter the requested information to have it emailed to you. You can also go directly to

Your Launchpad password is setup after your profile creation. This is not the same password as your desktop log in. Ensure it is a unique one that you will remember.

If you have forgotten your password, go to and select the "Expired/Forgotten Password" from the header to answer your security questions and reset it. You can also go directly to

To update your profile, such as editing security answers and questions, go to Once you are logged in, click the "My Login" button and select an option from the drop-down menu.

No, you cannot use Launchpad for updating personal information. Instead, go to the NASA Identity User Self Service at There you can edit your information such as email address, phone number, display name, common name and more.

You, or your sponsor, need to submit a NAMS request for application "Agency RSA SecurID Token".

The RSA passcode is a combination of your personal PIN + the code displayed on your token.

If you have forgotten your PIN, please call the Enterprise Service Desk (ESD) at 1-877-677-2123.

Ensure you are entering your PIN correctly. And do not reuse the same token code twice; the codes are one time use.

If you have entered your RSA passcode incorrectly too many times your account may be locked. An email is sent to the primary registered email address on file when this occurs. Should you receive the locked notice, please call the Enterprise Service Desk (ESD) at 1-877-677-2123.

Passwords are case sensitive and must match exactly what is set on your account. Ensure you do not have caps lock on and the password being entered is the one you setup for the account.

If you continue to receive the error, it is possible your account has been locked due to too many failed attempts. When this occurs, you can log in with an RSA SecurID token or smartcard, wait some time and try again, or reset your password by going to and selecting "Expired/Forgotten Password" link from the Launchpad log in page.

Remove and reinsert your smartcard into the card reader, restart the web browser, and try the log in again.

If you have forgotten your PIN, the smartcard is damaged, or you need further assistance, please call the NASA Information Support Center (NISC) at 1-866-419-6297.

If you are using Firefox, a manual configuration is required. Visit ETADS for details.

Using one of the available two-factor methods of smartcard (preferred) or RSA SecurID token requires not only a PIN (something you know) but a physical device (something you have). This provides added security for the account and allows certain additional functions within some applications.

The computer you are using to log in must be equipped with a card reader and configured with the required software, such as ActivClient.

Insert your smartcard firmly into the card reader and select the smartcard log in option from the log in page. If you are already authenticated with another method such as RSA or Agency User ID and Password, go to and select the link to increase your access level.

Non-NASA federal smartcards can be used for log in. In order to use the card you will need to go through the credential registration process. To initiate this please contact the security office.

Current vendor supported versions of the following browsers are supported:

IE, Chrome, Firefox ESR

Safari, Chrome, Firefox ESR

Firefox ESR

PIV support requires that NASA specified smartcard middleware is installed on the system. For more information on smartcard middleware and browser dependencies, please refer to the End User standards information located on the NASA ETADS site:

If you would like to log into an application that uses the Launchpad log in, you should bookmark the application URL, e.g., That way, you can visit it directly.

Do not bookmark the Launchpad URL.

Single Sign On, SSO, is a mechanism that utilizes your smartcard log in to a NASA desktop to also access Launchpad-enabled applications. This allows you to bypass the Launchpad log in screen when going to applications (you will not be required to enter your credentials). SSO is only available when you are on a NASA computer while connected to the NASA internal network and the smartcard is used for system login.

Alternate User Log In allows you to log in with additional account types when required by an application. A smartcard or NASA Privileged Access Managment password is required.

For more details on this feature you must access this page from a NASA network.